Client – a natural person, a legal person or a disabled legal person. A natural person may be a Client if: (a) they have full legal capacity; or (b) they obtain the consent of their legal representative or legal guardian in the event that they have limited legal capacity; or (c) they are represented by their legal representative or legal guardian in the event that they do not have legal capacity.
Consumer – a natural person concluding a sales agreement with the Seller that is not directly related to their business or professional activity or (i) a natural person conducting an agreement directly related to their business activity, when the content of this agreement indicates that it is not of a professional nature for them, resulting in particular from the subject of the business activity they conduct, made available under the provisions on the Central Register and Information on Business Activity
Regulations – these regulations, available at
Store – online store operating at www.pl Seller Evatopcar sp. z o. o. phone: +48 789 662 179 e-mail: evatopcar@gmail.com , NIP: 7831898042, REGON: 527791798 entered into the National Court Register under the number: 0001088411
2. Preliminary resolution
Through the Store, the Seller conducts retail sales, while providing Buyers with electronic services. Through the Store, the Buyer can purchase products displayed on the Store’s websites.
The Regulations define the terms and conditions of using the Store, as well as the rights and obligations of the Seller and Buyers.
To use the Store, in particular to make a purchase in the Store, it is not necessary for the Buyer’s computer or other device to meet any special technical requirements. The following are sufficient:
Internet access,
standard operating system,
standard web browser,
having an active email address.
The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.
It is prohibited to provide illegal content when using the Store, in particular by sending such content via the forms available in the Store.
All product prices listed on the Store’s website are gross prices.
3 Services provided electronically
Through the Store, the Seller provides services to the Buyer electronically.
The basic service provided electronically to the Buyer by the Seller is enabling the Buyer to place an order in the Store. Placing an order is possible without having to create an account in the Store.
If the Buyer decides to set up an account in the Store, the Seller also provides the Buyer with an electronic service consisting of setting up and maintaining an account in the Store. The account stores the Buyer’s data and the history of orders placed by them in the Store. The Buyer logs into the Account using their e-mail address and a password they have defined.
The creation of an account in the Store is done by filling in and sending, using the automatic mechanism of the Store, a registration form. At the moment of sending the registration form, an agreement is concluded between the Buyer and the Seller for maintaining an account in the Store. The agreement is concluded for an indefinite period, and the Buyer may terminate this agreement with immediate effect at any time by deleting the account.
Services are provided electronically to the Buyer free of charge. However, sales agreements concluded via the Store are subject to payment.
In order to ensure the Buyer’s safety and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the level of risk to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.
The Seller takes steps to ensure the Store is fully operational. The Buyer should inform the Seller of any irregularities or interruptions in the Store’s operation.
Any complaints related to the functioning of the Store, the Buyer may submit via e-mail to the e-mail address evatopcar@gmail.com . In the complaint, the Buyer should provide the name and surname, correspondence address, as well as the type and date of the irregularity related to the functioning of the Store. The Seller will consider all complaints within 14 days of receiving the complaint and will inform the Customer about its resolution to the e-mail address of the person submitting the complaint.
4. Placing an order
The buyer can place an order as a guest or as a registered customer.
A registered customer is a Buyer who has an account in the Store. The Buyer can create an account at the stage of placing an order or independently of placing an order.
Placing an order is done by filling out the order form after adding the products of interest to the basket. In the form, it is necessary to provide the data necessary to complete the order. At the stage of placing the order, the method of delivery of the ordered products and the method of payment for the order are also selected. The condition for placing an order is the acceptance of the store regulations, which the Buyer should familiarize themselves with in advance. In the event of any doubts regarding the regulations, the Buyer may contact the Seller.
The ordering process is completed by clicking the button finalizing the order. Clicking the button finalizing the order constitutes a declaration of will by the Buyer leading to the conclusion of a sales agreement with the Seller for the products covered by the order.
After clicking the button finalizing the order, the Buyer will have the option to choose the payment method and will be redirected to the payment gateway operated by an external payment operator to make the payment for the order. If the Buyer has chosen payment by bank transfer, after clicking the button finalizing the order, they will be redirected to the Store’s page with payment instructions. Payment for the order should be made within 5 days of the conclusion of the agreement.
In the order form, the Buyer must provide true personal data. The Buyer is liable for providing false personal data. The Seller reserves the right to suspend the order in a situation where the Buyer has provided false data or when such data raises justified doubts of the Seller as to its correctness. In such a case, the Buyer will be informed by phone or e-mail about the Seller’s doubts. In such a situation, the Buyer has the right to explain all circumstances related to verifying the truthfulness of the data provided. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide all explanations after the Buyer has contacted them.
The Buyer declares that all data provided by him in the order form is true, however the Seller is not obliged to verify their truthfulness and correctness, although he has such right in accordance with paragraph 6 above.
5. Delivery and payment methods
The delivery methods available for order selection are described on the Store’s website and presented to the Buyer at the stage of placing the order.
The available payment methods for the order are described on the Store’s website and presented to the Buyer at the stage of placing the order.
The cost of delivering the order is borne by the Buyer, unless the Seller indicates otherwise on the Store’s website.
Electronic payments, including card payments, are processed by the Axepta BNP Paribas Payment Gateway.
6. Order fulfillment
After the Buyer places an order in accordance with the procedure described in § 4 of the Regulations, an order confirmation will be sent to the Buyer’s e-mail address.
If the Buyer has chosen the payment method of transfer to the Seller’s bank account, he/she is obliged to pay for the order within 5 days from the conclusion of the contract.
Fulfillment of an order consists of its preparation for shipment to the Buyer or for personal collection by the Buyer. The order is considered fulfilled at the moment of preparation of the order for shipment or preparation for personal collection by the Buyer.
The order completion time is no longer than 21 days from the date of receipt of payment.
If the order includes more than one product, the order processing time is the longest time indicated in the description of the product included in the order.
The order processing time is counted from the moment of payment for the order, unless the Buyer has chosen cash on delivery – then the order processing time is counted from the moment of conclusion of the contract.
After the order is fulfilled, the Seller will send a confirmation of order fulfillment to the Buyer’s e-mail address and will start shipping the order to the Buyer or will notify the Buyer about the possibility of personal collection of the order.
The order is shipped to the Buyer in the manner selected by the Buyer at the ordering stage.
The delivery time of the order to the Buyer depends on the shipping method chosen by the Buyer and is counted from the day the order is fulfilled.
7 Returns
A consumer who has concluded a distance contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased items.
To withdraw from the contract, the Consumer must inform the Seller of his/her decision to withdraw from the contract by means of an unequivocal statement – for example, a letter sent by post or e-mail.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer to send information concerning the exercise of the Consumer’s right to withdraw from the contract before the deadline for withdrawal expires.
The consumer is obliged to return the product to the Seller or to hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Seller has offered to collect the item himself. To meet the deadline, it is sufficient to return the product before it expires.
The consumer bears the direct costs of returning the goods.
In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from the Consumer, including the cheapest cost of delivery of products available in the Store (if the cost was covered by the Consumer) immediately, and in any case no later than 14 days from the day on which the Seller was informed of the exercise of the right to withdraw from the contract. The refund will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution. In each case, the Consumer will not incur any fees in connection with the form of payment refund.
If the Seller has not offered to collect the goods from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the goods back or until the Consumer provides proof of sending them back, depending on which event occurs first.
The consumer is liable for any reduction in the value of the product resulting from using the product in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
8 Complaints
In accordance with the regulations, you have the right to make a complaint about the purchased goods.
Download the complaint form, print it and fill it out:
Pack the returned product and the complaint form in an envelope, polybag or box.
Send the parcel by post or courier to our address: Krauthofera 58, 60-202 Poznań, Poland.
The complaint will be considered within 14 calendar days.
In the event of a justified complaint, the store will refund all transaction costs incurred by the Customer.
Refunds for transaction costs are made via bank transfer.
Complaints are considered in accordance with the Act of 27 June 2002 on specific conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended).
The store is not liable for the non-conformity of consumer goods with the contract if the buyer knew about this non-conformity or, judging reasonably, should have known.
9. Liability for defects
The Seller is obliged to deliver to the Buyer a product free from defects.
The Seller is liable to the Buyer if the sold product has a physical or legal defect (warranty for defects).
If the sold product has a defect, the Buyer may:
demand the replacement of the product with a defect-free one,
demand removal of the defect,
submit a declaration of price reduction,
submit a declaration of withdrawal from the contract.
If the Buyer finds a defect in the product, he should inform the Seller thereof, at the same time specifying his claim related to the identified defect or by submitting a declaration of appropriate content.
The Buyer may contact the Seller both by traditional mail and by e-mail.
The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint via the means of communication used to submit the complaint.
Details regarding the Seller’s warranty for defects are regulated by the provisions of the Civil Code (Articles 556 – 576).
10. Personal data and cookies
The administrator of the Buyer’s personal data is the Seller.
The Buyer’s personal data are processed for the purpose of managing the user account, executing the order and possibly defending, pursuing or determining claims related to sales contracts concluded via the Store.
11. Extrajudicial methods of handling complaints and pursuing claims
The seller agrees to submit any disputes arising in connection with the sale of goods to mediation. The details will be determined by the parties to the conflict.
The consumer has the option of using out-of-court complaint and claim settlement methods. Among other things, the consumer has the option of:
to refer to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded sales contract,
to submit a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Buyer and the Seller,
using the assistance of the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection.
More detailed information on out-of-court methods of handling complaints and pursuing claims may be found by the Consumer on the website http://polubowne.uokik.gov.pl .
12 Final provisions
The Seller reserves the right to introduce and withdraw offers, promotions and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change was made.
The Seller reserves the right to make changes to the Regulations. The Regulations in force on the date of conclusion of the contract shall apply to contracts concluded before the change to the Regulations.
Buyers who have an account in the Store will be notified of any change to the Regulations by e-mail to the e-mail address assigned to the account. In the event of non-acceptance of the content of the new Regulations, the Buyer has the right to terminate the account management agreement at any time by deleting the account or submitting an appropriate statement to the Seller, in any form, about the termination of the account management agreement.
Before making a purchase, the buyer accepts the product ingredients and the price list given in the store regulations
